Returns & Exchanges
At CÍ OFFICIAL, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original box and include the printed return authorization slip provided via email.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 3 business days.
Quality Inspection & Refund
Once our team inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing